At Virexago, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and refund policy below.
1. Returns Eligibility
You may request a return if:
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The product is unused, unworn, and in its original condition
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The product is returned in its original packaging
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The return request is made within 7 days of receiving the product
Certain items may not be eligible for return due to hygiene or safety reasons.
2. Non-Returnable Items
The following items cannot be returned or refunded:
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Used or damaged products
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Items damaged due to misuse or improper handling
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Personal care items once opened
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Clearance or sale items
3. Return Process
To initiate a return, please contact us with your order details at:
📧 Email: nasalm64@gmail.com
Our support team will guide you through the return process. Returns sent without prior approval may not be accepted.
4. Refunds
Once we receive and inspect the returned item:
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Approved refunds will be processed within 5–7 business days
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Refunds will be issued to the original payment method
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Shipping charges are non-refundable unless the return is due to our error
5. Exchange Policy
We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us within 48 hours of delivery.
6. Damaged or Incorrect Items
If you receive a damaged, defective, or wrong product:
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Contact us within 48 hours of receiving the order
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Provide clear photos or videos of the issue
We will arrange a replacement or refund at no additional cost.
7. Return Shipping
Customers are responsible for return shipping costs unless the item received was damaged or incorrect.
8. Late or Missing Refunds
If you haven’t received your refund yet:
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Check your bank or payment provider
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Contact your payment service
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If the issue persists, contact us at nasalm64@gmail.com
9. Contact Us
For any questions regarding returns or refunds, please contact us:
📧 Email: nasalm64@gmail.com